Dom ,are you saying that you have had no other reports from any of your customers that the MS has crashed in normal use as an arranger or stand alone keyboard ? Is Dennis just one exception ? If so just send him another keyboard and take the old one back. It cant be worth your time having to continually resolve problems that are associated with just one user.

Or is it more than Dennis that is having problems with the MS ?

And did the guy in this clip just play midi files or MP3's all night ?

'This simple demo also shown that the MS is able to play the all night without crash, it mean stable: http://www.youtube.com/watch?v=I-6Mo2Gbk64'

I guess thats one way of using an MS but thats one hell of an expensive MP3 player.....



[This message has been edited by spalding1968 (edited 06-06-2009).]