Of course you are entitled to your oppinion, but without knowing the facts its easy to jump to wrong concusions as you have done. Your all free to email the factory directly, but you shoul always go through your distributor - who you have paid in advance for support when you purchased your Ketron.

My contact is one of the Directors (who speaks very good english), because of his position it would not be good practice to release his email publically - sorry (In this case its not regarding instrument support, but rather software develpment which is why I offered to forward his questions to a Director).

The engineers are Italian speaking only so it would be of no use to email them directly.