I think the answer given above hits the nail right on the head of why the support is rubbish at ketron. What would be so wrong about give the contact email address of a ketron tec who's job after all is giving advice and support to people who buy Ketrons products, instead of having to jump through hoops and filling in on line forms,. AJ here make no bones about giving his contact email or phone number where he can be personally be contacted and that's exactly what we have needed all along with ketron. But when you have a distributor refusing to give an email contact publicly to someone who needed it then its no wonder this company has the name of being rubbish when it comes to getting support from them. Sorry, but thats my opinion .