Originally posted by skude:
Tony
I see you copy my post from Ketron forum, I don't really care, but I think it belongs under Ketron. I told about my problems long time ago. Frank at AudioworksCT have given me the best support you can ever get and we have worked together with AJ on this. Since I'm not located down the street, this took some time to figure out. My complain here is that it takes a little too long to get the replacement parts. My guess is that Ketron had to get a upgraded board before shipping to US, that's why it takes so long. But I really don't know. One thing I do know is that my next gig makes me more nervous than I'm used to. 
skudeWell I guess that there is always two sides of the story. I'm not sure if Mr. Hughes knew that another dealer was assisting you with your problem or he just opted to leave out that information. I guess that it just proves that HIS dealer isn't really doing much for him, not Ketron.
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