Tony,
For my customer policy (like companies have their assinine policies) that is unacceptable customer support especially in light of the fact that the issue was brought up here and it was promised that it was going to be handled ASAP. This is not ASAP to me.....poor salesmanship General Music.

That was one of the issues and concerns I brought up in one of the Genysis threads....about support, with it not being available anywhere. To me, no matter how great a board may be if there is poor or no support when there is a problem, the board won't be in my studio.
Terry

------------------
jam on,
Terry http://imjazzed.homestead.com/Index.html