Paul thank you for your reply.
But let me respond to what you said here.
Firstly I never said Mr Marabella wasn't helpful in fact he was very helpful and we exchanged experience with each other.
I never did recieve the new OS, so it wasn't sent to me up to this moment I haven't recieved it.

I said already this all started from the moment I asked why my and some other Genesys where with 1.3GB hard disks and not as SPECIEFIED 2GB from that email onwards I got no reply I still have the same email address so If something was wrong surely wasn't from my end, I got those emails you are talking about here but only couple of days ago.

I am saying this because you are giving the impresion that he tried to answear me and didn't contact me because there was something wrong in my email.

I did get a response from Mr Marabella on the same email address but a week ago.

I don't intend to lengthen this matter all I wanted was the upgrade befor the festive seasons and unfortunatley I didn't get it.

So now I hope that I will recieve the upgrade.

Sorry Paul this was nothing against you or your outlet in the US but I am still not convinced that the email was the problem at all.
Next time Paul I will do that(Contact you first) but you have to be honest and say that the first Genesys came out with a 1.3GB Hard Disk and I never got the oppotunety the have the hard disk replaced to what it should have been.... I have done that myself by spending an extra $150 so to have a 2GB hard disk.

Well I think this will end here and hope I will recieve the UPGRADE because like me in Malta there are 11 more waiting for the upgrade.

Regards
Tony.