Ziggy,

I am sorry that you didn't get satisfactory response from Italy. I am not sure why that is, as I have never had anyone that I know of have these sorts of problems. If you would, send me an email, and I will personally make sure you get your issues resolved. I am not allowed to send you an OS update, if your instrument didn't come from the US, but I certainly can make sure you get one, and get the service that you should get. Again, I apologize for the mishandling of your requests, and I am sure there is a break down in communication somewhere. I promise that I will get to the bottom of this for you.


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Paul Davis
Generalmusic
Generalmusic.US