I am in agreement with Ziggy here on the entire issue. I read Paul's other response about "we're fluffy and soft and handling it." That doesn't cut it for me...no disrespect Paul, but we're handling it doesn't make it. These do not seem to be huge issues to me.

I don't care where Tony bought his board US, Europe or the moon, General Music is all one company, send the guy a new 2gig drive and the new o/s.....done deal.

We went through a similar situation with Korg over at IA... the short story is one of the members had a bad PA 80, Sam Ash kept jerking him around, Jerry K kept making excuses why Korg had to work through it with Ash and proper policies....well this member had a gig coming up in a few days. My and others position was.....hey Jerry Korg can do whatever it likes, send this guy a new board direct or send your rep over there with a new one and pick up the old, then argue about it with Sam Ash after....which is finally what happened, Jerry sent him a board overnight. Point being it should not take a forum full of anger posts to get these companies off their duffs to fix a customers problems and we count on these boards, so it needs to be done in a timely manner a week or two max, not weeks or months.

Before the argument is made about a back up board....some can barely afford the first one at the prices of high end boards. That would be like the car dealer saying you should have a back up car if you have to rely on it everday.

Sorry, I just have a short attention span for companies that tell me how great their customer service is when it isn't even close.
Terry

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jam on,
Terry http://imjazzed.homestead.com/Index.html