Hey Ziggy,

Maybe you're right. Maybe there is no way for me to understand your frustration.

I will finalize by saying, "I wish things would have went differently for you." "I wish you would have received the solution you were looking for." "I'd like to think this experience was an exception to the rule, not the norm."

Take care! If you do swap out the Genesys, I'd be curious as to what you get.

mike