I think it's important to point out that though GEM Italy may not "know the meaning of CUSTOMER CARE", that other Italian keyboard companies (like Ketron) 'do', as evidenced by Mr. Sandro Fontanella, who both listened & then responded by implementing my request of adding rootless jazz chord voicing recognition to their SD1 keyboard. That to me is CUSTOMER CARE at the highest level, and I wasn't (and still not) a Ketron customer. Even so, I think Ketron benefits highly from the addition of this feature. I continue to respect Ketron Italy and will always keep them in mind when making a future keyboard purchase. - Scott