When I bought the Ajamsonic upgrade. AJ was right on the phone to me to help with a problem that turned out to be user error. Now, I must say he appeared to be too busy to answer my general questions until a week or two after,but,that is understandable.

Once you are a customer, the level of service is great. This is because he agreed to spend X number of hours servicing Ketron customers in general, and the bulk of his time to his own business. I do know,however, that he spent much more time on non customers than he agreed to.

I am not passing judgement on his agreement with Ketron, just defending him otherwise.
Bernie