I've said this before but I believe the US is a small market for Ketron (IT) as opposed to Europe and the UK. So they dedicate their resources, customer service and otherwise, accordingly. Then we get disgruntled, and don't buy Ketron, and the cycle continues. Not the dealer's fault- it starts at the beginning of the chain. The European mentality of shutting down production for the summer doesn't fly here, but if you want something not in stock in late June don't even think about it until things gear up in September. They do not think, nor act , globally on all levels. Puzzling since the world economy has taken such a hit and most companies are scrambling for sales. I have talked to the western US distributor and a midwestern US dealer who are always anxious to help and to sell. I think the New York distributor needs to work harder at responding to customers and supporting dealers in the northeast at least. You can't be draggin' your feet the NYC area (a center of world commerce) and be successful. But again, the Italian home office doesn't care much about how the markets and buying habits are here, even to the point of losing sales for a long summer vacation.

Of course some, including me , would say we should do that here, for the sake of life and families. Ah, but greed rules in this country, so summer closures are few and far between here. Hell, even some schools are going all year 'round. Eases the burden of daycare so people don't have to be home from work..$$$$$$..