Henni,
It is a very good thing you are getting "first class" service from Ketron regardless of where it comes from. However, there are those of us in the USA not that happy with the service offered. I for one have yet to get a broken SD2 unit replaced after installing a Ketron recommended update which caused the unit to stop working. It has been over 6 months and I can't even get a phone call or email returned from either AJ or the USA Ketron dealer. Sorry, but this is a true event and I make no apologies to anyone for posting my experience.

Deane