Let me clarify a bit here:

As for me, Henni from South Africa, personally - I purchased my Audya 2nd hand. No warranty, guarantee or anything came with it. Next I upgrade to Ajamsonic which consists of new software only. Next thing I receive better customer service than I've received from any other arranger manufacturer to date.

Now you can see it any way you please. I am a happy Ketron customer. Fact is, AJ is NOT sick, he's NOT out of business & he's NOT in any fued with the factory in Italy. He responds to every single email from me. I am a happy customer.

Why should I not recommend this to those who are frustrated to the extreme? You can blame him any way you want, but he delivers on his promises. And he even goes beyond that as was clearly the recent case with me when he send me a complete new sound module with the latest RAM installed without any prior arrangement and in full faith that I will compensate him for it for the price as quoted with delivery. Anyone else out there tell me where you've received same from your super reputable arranger manufacturer!

How the products are distributed is of no concern to me. I am the end user & all my needs have been taken care of & then some.

Leezone, you can keep on being frustrated or follow my advice. There is no gain or profit for me in this other than to see you happy. Take it or leave it my friend. You gain absolutely nothing by poluting the reputation of Ketron Italy. They make an outstanding product!

Tell me, can you edit the live user guitars on your Tyros or even create new ones for it? Have you ever complained to Yamaha about this & if so, what was their response...

Henni