Nothing unless there at the other end of the phone, I got a big prolem with something...I can't understand them well...they don't know the product..and when I say I can't understand them they tell me..'MY ENGLISH IS FINE'!
Kingfrog...You missed my point...It's not that you should not take care of your customers...you damn better!
It's that if competition comes along and does it better OR gets customers you don't have (or gets them away from you) because you don't pay attenion to their needs/requirements etc. Short term thinking.
You ever heard of IBM Corp.?
If it can happen to them...t can happen to anyone.
[This message has been edited by leeboy (edited 09-24-2010).]