Thank you Nigel ... I appreciate that very much.

Although I said I have put this to bed now I would like to point out that Tonewheeldude has posted guidelines what to do if you have a problem with Ketron in your country.
I find this ironic becase I had followed his guidelines and contacted my countries distributor (him) and also complained to Ketron Italy and never got the courtesy of one reply.

Official complaint or just a complaint via email and telephone deserves at least a reply.
I would like an honest answer to why Ketron are reluctant to communicate with me regarding buying an SD9.