Yes or no...
Did he do it, or did he not do it?

Fact is that Ketron is doing nothing at all to improve their reliabiliity as well as their support..
I don’t think the problem in the end is Ketron UK..
You can’t give support if you don’t get support from the main company...
The single source for all of this is Ketron Italy...

I don’t think this is the right place to have a customer relations discussion..
This however is the right place for complaints..
And if a dealer reads this, it may be a call for him to try and sattisfy a dissatisfied customer