Here in the UK if you want to buy a new Ketron keyboard the only option is Ketron UK.
For the past couple of months I have had the cash waiting to purchase a Ketron SD9.
I contacted them to ask a few questions before purchase as I had had issues with one of the first SD7s that came out which I returned to them because of freezing and other problems.
They have not returned my emails or followed up my calls at all.
Below is a copy of the latest email I sent without the courtesy of a reply.
Please read this and let me know your views.
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Dear Ketron Italy
I was excited about purchasing a Ketron SD9 because I think the live guitars and the launchpad and style creator features are fabulous.
As you are aware Ketron UK is the only available outlet here in England so I contacted them a couple of months ago to discuss a couple of points before purchase as I had previously returned one of the first SD7 keyboards because it kept freezing and making weird noises.
Below is a copy of the email I sent them a few days ago without even the courtesy of a reply.
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Dear Ketron UK.

I am writing to you to say how disappointed and angry I am at the lack of response from your company.
As you are aware I have contacted you by way of several emails and by telephone calls to both to yourself (name witheld)
and also to (name witheld) over the past couple of months in respect of purchasing a Ketron SD9.

You have totally ignored my efforts to contact you (apart from one forwarded internal email) and not contacted me back.

If this was a complaint on my part and you ignored me it would be marginally easier to understand (not right.. but easier)
but I was trying to get information regarding buying one of your products.

Now to the reason this has happened and I can only assume one thing.

Because I returned one of the first SD7 keyboards to you because of numerous problems it seems to me you
do not want my custom.

If this is the case then you should have told me up front and not just ignored me for over two months.

The problems I had with the SD7 such as freezing up and other things were the justified reasons why I returned it
because as a gigging musician I could not rely on it.

The conversation we had at the time was that I loved the Ketron sound and I would wait until some time in the future
and repurchase a Ketron instrument.

Please don’t tell me that you have been very busy because we are talking months here not days.
If I ignored my business contacts the way you have ignored me I would not be getting any work.

I think people should know if they upset you by returning a product they should not try to buy another one.

I will reluctantly look elsewhere as you are the only source of purchase in the UK.

Regards.
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Edited by jdx (01/12/18 02:48 AM)