I did air my complaint through what I thought was the proper channels .... I spoke to (name witheld) who said he was the head of Ketron UK on one of my phone calls and I emailed Ketron Italy. I don't know what more I could have done.
I only wanted to buy a keyboard.
It was mereley frustration that Ketron UK ignored my emails etc that led me to post here becuse I was getting no response from them or Italy.
An official complaint will not change things and I do not want to get any individual into trouble or disciplined so I have decided to move on.
As I said previously I now have a Genos (my 2nd choice) so I will leave it at that.
I am very sorry if any offence has been caused to anyone here by airing my frustration on this forum ... best wishes to you all.