Russ,
I wish you were wrong but unfortunately Ketron, as a company, just does not support it's customers and many of the dealers or not much better. I have used 2 Ketron SD7 keyboards for the past 3 years and have absolutely zero regrets about buying them. They are my "go to" gig keyboards even though I also own the new Genos.

That said, if AJ were not available to sort out issues and answer questions and provide support I would probably not buy Ketron products. I often wonder if Ketron Italy knows how vital he is to the USA market. I remember having an issue with a SD2 module and the dealer I think was in NJ or New York and would not even return phone calls. AJ stepped in and replaced the unit without charge after he read my post on this forum.

Deane