Originally Posted By Bachus
Yes or no...
Did he do it, or did he not do it?

Fact is that Ketron is doing nothing at all to improve their reliabiliity as well as their support..
I don’t think the problem in the end is Ketron UK..
You can’t give support if you don’t get support from the main company...
The single source for all of this is Ketron Italy...

I don’t think this is the right place to have a customer relations discussion..
This however is the right place for complaints..
And if a dealer reads this, it may be a call for him to try and sattisfy a dissatisfied customer


A forum such as this is the only place you can have such a discussion when the manufactures and dealers refuse to communicate with people who have bought their products in good faith.

If Tonewheeldude can set something in motion where the communication starts, there will be many delighted Ketron users and would-be buyers but the first thing is to actually recognize that we have genuine grievances which are not being addressed. Ketron shouldn't need defending because they should be listening.
Tony