Making this public is probably the only way we can improve matters with Ketron.
I had the same experience after buying my MidjPro and making an enquiry.
It seems that Ketron worldwide are guilty of this behaviour so making our complaints public is the only thing we can do.
Ketron users in the USA are extremely fortunate that they have AJ to turn to. I do wish Ketron would learn from him.
I had the money ready for the SD9 or new Audya (if one was expected) and as Ketron are not interested, I bought a Genos instead.
Ketron's instruments are world leading once all the bugs have been removed but their customer relations are a disgrace and they don't deserve to sell their products.
It's a pity we don't have better consumer laws so we could force them to listen, and I would sue them without hesitation if need be.
Tony