Quote:
Originally posted by Tonewheeldude:
Rusty, your question is exactly one of the issues I am talking about. Why are you coming here to ask and just getting frustrated? You paid your dealer good money for your keyboard. Instead of getting frustrated because other Audya owners don't know the answer - or won't say. Get on the phone to your retailer and ask them.

My father is a Ketron retailer and if one of his customers asks a question like this he will sit down at the showroom Audya and work it out. If he can't work it out he will email me and if I don't know I will ask the factory.

Should be exactly the same for you and it shouldn't take more than a couple of days to get to the bottom of it.

Nightlife - wow..max respect for you, but honestly you should never have had to go down that route when the keyboard is under warranty. If you had been our customer we would have either sent an engineer out to you or replaced the keyboard with a new one. Again you paid your money to get that level of support.



Tony
I was of the impression that forums like this are here for that very reason-to discuss and debate ketron products and the positive and negative aspects of owning one of their products? If I can not ask a question then whats this forum all about?? Is it here to worship Ketron and dont make any negative comments about their flawed products. because there are many flaws in their keyboards and just ask the many users who use the forum or read their posts . They are not imagining that their keyboards are not working properly , and while i would admit that sometimes user error can come into play theres also many experienced and competent musicians who are having problems . I respect the fact that you say you provide good service and i'm sure you do but we are not all dealers and we have the right to ask questions if we feel it necessary. And I have often been given very genuine tips from users on here who are experiencing problems and in my opinion its hands on users who know what they are talking about. I did ask someone from ketron support who will be nameless if the blue dot should be On or Off when saving Slider settings and I was told categorically that it should be Off and that if it was ON it was telling the keyboard to IGNORE saving?
What do you say about that?
Rusty