Quote:
Originally posted by Tonewheeldude:
You have to remember Dusan, that this forum only reflects a tiny, tiny percentage of Audya owners. To every one of you with a problem here there are likely a few hundred without. So whilst in your mind the Audya is globally unreliable, the truth is there are only a tiny few with problems and there owners generally find themselves together on forums such as this which rates highly on the search engines.

What I still can't understand is why some who have problems will not chase their retailer and distributor until they get the problem sorted, but instead come here and complain about terrible support from the manufacturer (who have assigned distributors to look after you).

I get it that if you cant work out how to do something its fun to use a board like this, however you paid your retailer and distributor for that same support - why not make use of it instead of becoming frustrated because Ketron Italy don't read synthzone and therefore don't care about you?



Tone , While I agree with you regarding the above in some ways I also think that there are lots of people who shop around and some would have bought on line -there are plenty of ads for ketron on the bay, and lets say someone purchased from some of the big chains or international stores in germany or Usa. There will be very little support there because ketron is only a drop in the ocean in their catalogue and their support guy wouldnt have a clue in my opinion as to a particular function on An Audya. So thats where forums come in and there are guys like yourself who are good enough to give whatever advise you can but I agree in other ways with you that support is paramount with these instruments and while no one can stop Ketron supplying whoever they choose it should also be important that they provide back up in the form of trained engineers or whatever.
I can see from your posts that you provide that- but we are not all so lucky is what I am trying to say I guess