Quote:
Originally posted by Tonewheeldude:
please don't twist my words to say that the factory cannot afford to support customers, that is utter hogwash and not what I wrote at all.

Skude. Ketron asked you to be patient whilst they looked into the intermitant problem (these are hard to solve). They do not need to contact you again just to say they are still looking into it. 9 days is very little time for this. Have you told the Norway distributor though?

As for warranties not being valid outside the country the instrument was designed for. This is standard practise across the board and its how the law states it.

I brought a Professional digital camera from germany some years ago. It was the same for me, and the UK distributor would not even supply an owners manual when I told the the seiral number. It is to try and protect each countries finacial interests I guess.

Another major company I do service work flatly refuse to honour any warranty for products purchased outside of the UK and customers have to pay the going rate for repairs. They are within their rights to do this and I fully agree with the policy. People should buy from the country they live in (although I understand Skudes situation is a little different.)

In the case of Skude and Ketron Italy - they have offered to help him - so why are people complaining????


[This message has been edited by Tonewheeldude (edited 07-08-2010).]


TWD
Ketron never asked me to be patient or told me they are working on my case. After replacing the parts I told them I still have problems, then they told me to check some cable connectors. It didn't help which I told them june 28. After that I never heard from them. So I really don't know what's going on. You may know things I don't. The guy at the distributor service senter went on vacation the day after he sent me the parts. I can see august comming and me still standing by waiting, if I didn't gig I wouldn't care if took a few more months.
skude