Originally posted by Tonewheeldude:
Skudes case is a little more complicated than most.
He brought the instrument in the USA, but lives in Norway.
The Norway distributor is not going to be over inclined to help as he has not been paid to support this particular customer. He certainly could not afford to exchange the Audya with stock he has brought himself..
The law does not require the USA distributor to help because Skude is not in the USA.
So on paper Skude is left alone. But morally he shouldn't be. If Skude had brought the Audya from one of our dealers in the UK and moved to Norway we would first make an offer of any parts he might need (which would be with him within days) Or if there was no qualified person to fit the parts we would insist he return the Audya to us for repair (postage at his cost). The situation would be resolved within a week or two at the most.
If he had lived and stayed in the UK we would have just swapped the keyboard over, its the easiest and least frustrating option.
TWD,
Skude will be smarting when he reads this, Skude next year come to the UK for your hoildays and get a fair deal! BTW TWD you do know that when Skude saw and heard the Audya in the USA he fell in love with it and had to take it home with him, he would never have thought it would end up likes this, would you. Is he to blame in any way for this, it looks like he is, no one is taking a blind bit of notice of him. They all wish he would just crawl in a hole somewhere. Ketron Italy know what is going on.
[This message has been edited by Tony Hughes (edited 07-07-2010).]
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