No manufacturer can afford to be shipping keyboards around the world to people that have problems. (in fact you try getting a warranty repair done on your Nikon if you brought it outside your country)

Sorry but some of you don't have a clue how a support system works.

I am not blaming Skude for the odd situation at all. The truth is it should never have reached the point that he had to contact Ketron Italy. It was a little more complicated than usual because of his location and where he brought it from but these are things that can easily be sorted - the world is not that big!

Once Ketron Italy were told of the problem how long did it take them to react? just days.