Originally posted by Tonewheeldude:
No manufacturer can afford to be shipping keyboards around the world to people that have problems. (in fact you try getting a warranty repair done on your Nikon if you brought it outside your country)
Sorry but some of you don't have a clue how a support system works.
I am not blaming Skude for the odd situation at all. The truth is it should never have reached the point that he had to contact Ketron Italy. It was a little more complicated than usual because of his location and where he brought it from but these are things that can easily be sorted - the world is not that big!
Once Ketron Italy were told of the problem how long did it take them to react? just days.
TWD,
I have 4 Nikon cameras, when buy a Nikon camera it comes with a multi page book in yellow, it's a passport, it come with this and a very very very comprehensive technical manual also. The yellow book is the camera’s passport and it will give you the right to have the camera repaired anywhere in the World FOC. You picked a hell of a bad comparison there TWD, do you want to try Samsung now and then Sony. You are all trying every bloody excuse in the book and none of it cuts any ice with me, I will end up giving my Audya to Skude that will be his only hope. So there is the difference, Nikon and manual to die for and the assurance that the manufacturer will honor the guarantee wherever you buy their product, no bitching, whining or gnashing of teeth! TWD you and I know that if something went wrong with my Audya and I knew nothing about electronics, I would be struggling to find someone in the North West UK to put it right, there are some fine quirks in Ketron software that most KB engineers would not have a clue and it is not at all documented by Ketron. Loading ROM back up is only one. These are things you don’t know about when you buy an Audya. It’s like going out with another women when you are married, you are seduced by her and don’t even consider what will happen when her husband finds out or your wife. This is another one hell of a bad compassion, because everybody knows exactly what’s going to happen, it will end in tears, just like this. TWD it does look like the World is much too big for Skude.