Bachus ,your right, in Québec Canada (Long&McGuade) quit to sale
the Ketron arrangers ,it was the only distributer for many
décades (before it was Italmelodie from Montréal) for the same reason of you
No reply by email ,no service for repair or parts
We know its a small compagnie
But I have to say to be fair the Ketron arranger keyboards
are great (real sounds,styles,drums...)
A chance we have AJ from US,TWD from UK and France to help us
The problem at Ketron its marketing