Squeak....A manufacturer should care a lot about educating the customer to operate their products ...after all its what makes them coming back for future purchases & overall make the users experience a happy one at any level not just the seasoned ones.
You cant become a seasoned player if you dont start somewhere to learn how to play it. I feel most are just in the game for the money and who cares about the after effect...its sad but many times true....fending for yourself after the purchase doesnt sit well with me ....they really need to care about what people think, need, & want. I think we're getting somewhere thru these discussions......great thread!