TWD, I'm usually in lockstep with anyone who has the good taste to recognize the tonewheel organ for the magnificent instrument it is..........HOWEVER, forums such as SZ, with knowledgeable members like Diki, Gary, Ian, Fran, Rikki, DonM, James, MAC, even yourself, and yes, even DNJ , would seem to me to be an ideal place to go for answers, especially when it appears one can go for weeks, months, sometimes forever, and not get a response from what should be the normal support channels. In fact, practically every major piece of musical or recording equipment seems to have a support forum, so why do you think the idea of posting a question here ("and expecting to get an answer") is "silly". It would certainly be INCLUDED in the list of places I'd go for support if I owned an Audya. JMO.

chas