Quote:
Originally posted by leezone:
tonewheel

i think what WE are saying in general is that

WE the customers, or future customers don't get ant answers from Ketron,
only occasionally from AJ

i speak from experience as Ketron Italy fails to respond to many emails

we are not saying that the distrubutors or retailers dont get weel treated

and no offense, but WE like to hear things from the horses mouth,

all we are asking for is a little support, a liitle enlightenment,

even an answer like Steve Jobs from a regular guy who sent email inquiring when the new MBP would be out...

Jobs response..."Not To Worry..."

If Steve Jobs can take the time to answer "Joe", Ketron can too...

it would only benefit them in the longrun...



When Ketron Italy receive any kind of support question the office forwards it to the local distributor. It happens here: sometimes people send the email via ketron.it and it gets diverted to us here in the UK.

AJ just works for a retailer and I work for a distributor so neither of us can really give you any direct information from the factory (for example release dates). But I do know if we have a forwarded email it is our responsibility to act on it. Sometimes we don't know the answer and have to ask the factory for help before or during contact with the customer. If we fail to respond it looks bad on Ketron Italy.

The trouble is, some people are using this as a support forum. Posting a question here and expecting an answer is rather silly. they need to go through the correct channels.

Point of purchase first.
then local distributor
ketron Italy is a last resort.

If I wanted support or help with a problem on my new ThinkPad I would never dream of asking for official assistance on a general internet forum with a few dozen active members. I would be on the phone to my reseller like a shot.