Just talked to the company. Sasha will call me back when she get there (their time is ahead of mine). They were apologetic and assured me they will resolve the problem to my satisfaction.
BTW, I really could care less what so-called experts think of my choice of equipment. I use what does the job, regardless of labels.
I'm just posting here to add to the information, not to try and show how much I know (which usually results in showing how little I know).
Thanks to Fran for pointing me to these speakers. Before it's over, I may change my tune, but I still really don't think so.
DonM