Originally posted by JimP:
A few years ago I shipped a keyboard via ups and it was damaged. I paid to insure the keyboard for the full retail price, but ups refused to pay for the damage. They said it was not packed properly. I used the factory box and used more packing material then the factory uses. I also double boxed it by placing the factoy box inside another box. UPS tried every way to avoid paying for damage that was their fault. I will not use them for expensive equipment.
Did they eventually pay? If not... I'd sue them in small claims court.
Your story makes it to where you'd best take pictures of each packing step you do when you pack the box for expensive items.
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Bill
SmallGig.com
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