Folks, this really surprises me! We ship hundreds of packages monthly via UPS, and, in 11 years, we've never had a damagesd shipment or one that was lost. We rely heavily on next day air. I have shipped $5,000.00 plus banjo's for my friend J.D. Crowe, camera equipment, etc.

Recently, I got a Casio piano from George, shipped via FedEx and the box had been damaged so badly it looked like it had been through a war.

We have one person who just packs and ships, and have custom boxes built for some regularly shipped items. UPS has occasional meetings to discuss problems, packaging, etc.

We must be lucky...

Russ