Russ,

When shipping overnight, two day or three day air via UPS, very few handlers are involved. Ground shipments, on the other hand, are loaded and unloaded several times at up to 10 locations, each of which is on a tight schedule. Consequently, the chances of having something damaged shipping via ground is much higher. The irony of this post is my son-in-law worked for UPS for more than 15 years, and he now works for DHL. He is in upper level management, and because of the problems at UPS, he took a hefty pay cut to go with DHL. He says the number of customer complaints are much lower with DJL.

Cheers,

Gary

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Travlin' Easy