I guess I have been lucky too.

I have shipped via UPS for more than 20 years..Pretty much without problems..I think I recall a customer complaint, but I think it was a fraud issue on their part[customer]..

I have been using UPS and DHL [60% and 40%, respectively] without incident.

Maybe a year or two ago, I shipped a keyboard to DonM, that had some physical damage..I don't recall the Shipping service we used..We did not file a complaint..

I recieved a parcel from a fellow SZ member a few weeks ago, that had some damage, but I was able to fix the damage without a hassle..Just checked the box, that was from UPS...