They pretty much all suck when it comes to filing a claim. I've been shipping high end merchandise all over the world for many years and no matter what shipper I use I always overpack everything (this is a must). If you haven't packaged it well enough to survive Armageddon, you may want to think twice before using any shipper. I package things so well I've yet to ever have an item I sent damaged. I've had some that were stolen, but never damaged. I can't say the same for items I've received from others... Some people simply don't know how to pack expensive or fragile items well.