Originally posted by Ensnareyou:
I find it interesting that people buy homes, cars, boats, RV's, motorcycles, groceries, some jewelry, various other items, some even get married, knowing full well they don't have a 30 day money back guarantee, and yet buying an arranger keyboard you feel its "your right" to be able to return "anything you want" with "no questions asked" and "for any reason", which it simply isn't. I agree it is your right to purchase from a store that will allow you to return the item in the event it wasn't what you expected, but if you think that store will allow you to do this over and over again without recourse is being foolish. Eventually you won't be allowed to do so and it would likely cause the stores policy to change and become a blanket policy ruining it for others because you were so "fickle." I've seen this exact thing happen in my area with my local music stores. Customers abused the return privilege, some used it as a way to get free gear rentals, and eventually that return policy was changed from 30 days to 5 days for refunds and 10 days for exchange. Did that policy change stop me from buying from the local store, absolutely not. They provide me with service, selection, and they treat me very well and know their products. Am I disappointed that those few people who abused the return policy ruined it for others who might actually need to legitimately use it, sure.
I know if I expect the store to stay in business that its up to me to make sure I am buying a product that I want, need, and that will work for me. My local store is very reasonable and I know that if for some unknown reason the product didn't work for me as expected they would take it back. That doesn't mean its my right to play around with it for 30 days only to return it and expect a refund. I've yet to run across a keyboard that was so complex I couldn't figure it out in a matter of hours, let alone days whether or not it sounded as good as I expected or met my needs. For me to say I absolutely need 30 days to know exactly isn't necessary. As always YMMV and
greatly so from mine.
Ensnare
"That tank of gas I bought last week didn't quite give me the performance I was expecting from my car, I think I'll go back to my gas station and get a refund on the fuel I have left."
Ensnare,
Hmmmm....you seem to be rather mixing the situation here with dirt bags that abuse store policies. First it actually is our right, if that is the store policy as stated and advertised.
No where in this thread have I seen mention of the fact that any of the involved people have previously abused Dan O's return policy. In this case no one is even trying to return anything, it's about the transfer of warranty on a 2 week old piece of gear.
In my music equip buying history, I have exchanged 1 sound module for another more expensive one.
About some of your other items that you point out......cars, Rv's, motorcycles have lemon laws, grocery stores absolutely will exchange or refund groceries that you have a problem with.
I am not at all in disagreement with you on those that abuse the return policies, but I do not see anyone here in what's been said, that fits that profile IMO.
About the gas analogy......
Now, you're going to extremes as well as being somewhat ridiclious. First they do not offer a money back guarantee at the gas stations as do some of the other businesses we are talking about. Secondly a $20. tank of gas is hardly a comparison to a $2000.00 keyboard 100 times, the price.
If you can listen to a keyboard in a place like GC with 50 other instruments blasting 50 different tunes and hear the patches all well enough, and in an hour or so time frame know absolutely that this is the instrument for you and you would not return or exchange it, even though that is their stated policy....how great for you.
Terry
[This message has been edited by trtjazz (edited 11-18-2002).]
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