I just love for a manager or owner to use that phrase on me....because that allows me to then tell them my "customer" policy.

Terry's lecture on "company policies":
Company policies, were not etched into the rocks that Moses brought down with him. nor are they any law or infringement of IRS rules that I am aware of, so that the government will come and close you down.

Simply put they are things that companies make up to cover their backsides and give them a way out of any situation, with their own benefit in mind. So those that are quoting it to me have the option of stictly adhering to it or taking a long view of the situation and doing what is fair for all.

If they choose to strictly adhere to it and I feel it is screwing me then what I tell them is "OK, here's my customer policy, I will never do business with you again and encourage anyone I know to do the same, so enjoy the profit on this item, as it is the last you will ever see from me."

I spent the majority of my life in retail, so I know all the things that customers try to do to screw the retailer. Each case though has to be taken on it's own merits and decided on a case by case basis, rather than a blanket myopic "company policy."
Terry