Fran and Alex,
I too am a Roland dealer. I'm also a Solton, Yamaha, Korg and Generalmusic. I have also spent hours and hours learning how to use these and show them to my customers. I have to agree with Alex on this one Fran. No matter how hard I try to like the EM2000 I find it very confusing. I especially dislike the way the effects stay with the performance when you try and select another sound to play on the right hand. Just pressing the active button unfortunately only disables the insert effect but doesn't change the Reverb, Chorus, Echo, etc. I also hate how many buttons I have to scroll through to get to what I might want to change.
I will agree with the cool way the Zip disk finds songs and plays styles, but I think Roland has a long way to go. I have spent many hours with Roland product Specialists here in California making suggestions to them. They always listen, but I don't see much in the results.
I change my mind every couple of years to who has the best keyboard at the time, and where a couple of years ago it was the WK series from generalmusic for me, and last year it was the PSR8000, this year it has been the X1, and everything else is far behind in my humble opinion.
George Kaye