The Auto-Off provision was created with the PSR-S950. The default setting is 30 minutes. I really never found a good use for it, but someone must have thought it was a good idea to have the keyboard shut down after a half-hour of non-use.

Now, why not just turn off the Auto-Off feature and not send the Genos back. They will likely fix this with a software update - it's not a hardware problem.

Gary cool
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PSR-S950, TC Helicon Harmony-M, Digitech VR, Samson Q7, Sennheiser E855, Custom Console, and lots of other silly stuff!

K+E=W (Knowledge Plus Experience = Wisdom.)