I almost bought Audya once.At that time I was almost playing full time.If you are a professional player who plays every day and depends on that money that you make while playing,than customer support is a big thing if something goes wrong.
That is what kept me from buying one in a first place.And we all did hear a lot of bad stories about Audya.
It sounds great,but if you can't rely on it 100% than it's useless peace of plastic.
If you are home user,than you get Tyros or S series.They are for home user players.