Wow,

I sincerely expected someone to tell of the fantastic service they've received from Ketron for me to use as counter arguments.

But sadly, I get the impressions from you guys that all these rumours might be true after all. For me personally, this is a non factor, as I've had many, many different arrangers over the years from many different manufacturers and not once did anything fail for me.

But yes, I can understand this concern. Luckily mine'll be upgraded to AJAMSONIC within a day or two and I've not yet heard any horror stories about AJ. Maybe it'll be best in future to buy all Ketron products from him instead, upgrade & all. If he can maintain a good customer service reputation, then this might very well be the answer & the outlet that such a good product deserves.

And then I'm not for one moment overlooking the good dealers like Ketron UK. I've also heard how dealers like Frank sent replacement Audyas out to customers whilst fixing theirs. Considering the small profit he must make on the sales part, this speaks a lot for his personal dedication.

Ketron: I've said many good things about you guys on various forums & I'll continue to do so. But someone over there should seriously look into this much neglegted part of your business model.

Like some said, other manufacturers are following your technology and soon you might have serious competition in this regard.

It takes great minds to create such awesome products. How is it then that a great mind cannot conceive the importance of after sales customer service?

I'm a project engineer by trade and I design & program complex process control systems for a living. I will buy a lesser product with better customer service (as I've done many times already) anyday over the best product available out there, as this is what bit me before. When the plant stops & I have no support, my whole career would be in jeopardy...

Come on guys, just think about this for a moment...

Henni