Originally Posted By: Henni
Hi all,

I am a staunch advocate of the Audya over at every forum I belong to, and there are quite a few.

The one remark I keep on receiving, is that the Audya might be a great product, but that it has little or no support from Ketron & hence many will not even consider...

I always counter these by quoting the fantastic & prompt service I received from TWD from Ketron UK, and that even AJ offers to take in older Audyas, upgrade them, give them a look over and provide another year long warranty for it.

Is there anything else I can quote to restore service confidence in Ketron, as their reputation is not good amongst most in this regard?

You all know by now how excited I am about my Audya. And I'm spreading the word everywhere I go. But I always run into this wall & then find that my counter arguments do not satisfy most.

Any help would be appreciated. Tonewheeldude, Sokratis, AJ or anyone - do you not have any advice about this, or at least get Ketron's opinion over this? Surely things like these must be of interest to them...

Keep well all my friends,

Henni


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Hi Henni,

You know it's funny, just today talking to my dealer here in Australia, we all agree that the Audya is a fantastic instrument, no one in use will or would dispute this. It's great that support comes from other parties, but as discussed today the service from Ketron is appalling. Either they know they have a product that is in far excess of anything else, or they just don't care, it beggars belief. They have always been this way, and i think it's safe to believe that will never change.

The big problem will be "god forbid" another manufacturer with real support develops a comparable product at a cheaper price. Loyalty is one thing, but they won't be able to cry wolf if that happens. I mean Ketron may even have bigger and better products in the pipeline, i mean who would know.

I do believe with the extra ram, the OS and features can still be expanded and improved even in the original Audya. Lets face it, it was way ahead of it's time at release. You can not get that live feel from any other keyboard, and i have had them all, and sold them still sticking with the Audya at any price, it's darn good and the best available right now.

That's my two cents.