Deane,

I never could figure out the AJ role with Ketron and I still don't, maybe you do. I found direct contact with Ketron a waste of time, here in the UK we have a good main distributor and he has direct contact with the factory. When you buy a Ketron you should all know by now that you are dealing with a very small company, they don't speakey de English (neither do I properly) any repair works and it’s a no no going back to the factory and you appear to have only one man in the USA who can take the top off and get in there. Ketron is sold in Europe in numbers, their USA market penetration is small beer and I can’t see it changing, especially when you hear stories like yours. Great sounding product but perhaps if you have no proper service backup it’s too high a price to pay. The sound quality turns your head and common sense goes out the window, when you are buying the product, you never think it will go wrong and it will. Anything that is built in small numbers will carry a payload when it comes to reliability, there are no great funds for R&D.

Hope you get it sorted Deane but it’s not looking good.

Tony