TWD,

The problem is some people don’t have the money to go that extra mile to pay the extra and web purchasing is on the up, perhaps Ketron and others should stop selling to box shifters, but they won’t, it’s another outlet and you don’t just know how many they are selling this way. The box shifters will work on a lower margin they are not likely to see the product once they have sold it. If an Audya came back faulty they would send it back to Italy, they wouldn’t open it up like you and me. I think it’s just something you have to put up with, the manufacturer has the upper hand, I think!