It is true, distributors will not recieve money from Ketron Italy for support, it is the same in the UK. And that is the way it should be, both the local retailer and distributor should make enough profit to be able to offer a good service to the customer. If they do not provide a good service they have no business distributing other peoples products.
But there is a fly in the ointment because both distributors and retailers are being forced to give their profit away due to online discount merchants. Its not so much that they take away a sale from a local outlet, but they do devalue the product to such an extent that profit margins become almost non existent and companies are only turning over cash to keep the banks happy.
If you want a good level of support you MUST support your local retailers.