I also agree to Pastoccio,
but nevertheless, the support must improve in the future. When I sent a mail to the hotline it never will get answered. This is what I miss from Ketron.
not sure if its the same in Germany, but if anyone from the UK emails Ketron Italy it is automatically forwarded to Ketron UK who will respond. If an email doesn't get a response then the distributor is at fault. Unfortunately Ketron have to use third party companies to sell their products to different companies and that is often where the problem is.
Actually your always best to keep pestering your retailer (thats why you paid them money after all), they generally don't like it and will soon get on to the supplier.