Quote:
Originally posted by keybplayer:
So does that mean that Steve Deming really did fib to us?? Sometimes an employee has to tell a white lie because his higher up's insist on it or he could end up getting canned if he doesn't adhere to their strict orders.


As the Assistant Manager of 'Customer Support' for Yamaha USA Keyboard I only EXPECT Steve Deming to live up to his job title commitment of providing 'customer support', and that means not only listening to, but going to bat (if required) for his US customers as well. If he sees something which is truly wrong or missing on a Yamaha keyboard (as of which the missing foot pedal activated 'repeating self fill' on the Tyros, surely is, and of which most all all of you must surely concur), I believe it's his responsibility to do 'whatever possible' to see that the problem gets addressed & corrected. Steve Deming's initial response to deny any problem at all , and now to simply ignore my request for an update or resolution altogether, is particularly troubling to me, especially since it will soon be a whole year since I initially brought up this legitimate Tyros specific problem. - Scott

[This message has been edited by Scottyee (edited 03-18-2004).]
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